5 questions to ask a plumber

Whether it’s a toilet repair, a tap replacement or a sewer overhaul, you want to rely on a reputable professional. After all, it’s your home and your money. The family-owned Donley AC & Plumbing experts share 5 key questions consumers should ask before hiring a plumber.

1. Are you licensed, bonded, and insured?

• In Arizona, the Registrar of Contractor (ROC) licenses residential and commercial plumbing to companies with qualified agents who pass extensive plumbing and business exams.

• Companies that are tied offer financial protection to the consumer if the job is not completed or does not meet professional standards.

• You can check that a plumber’s license is up to date and review complaint history by company name or ROC number.

• You can also check a plumber’s reputation through the Better Business Bureau.

2. What does the estimate include?

• Ask for a breakdown of materials, manpower, and an emergency for any problems.

• Is work a flat fee or an hourly rate? Most professional companies use flat rate pricing that is customary in the industry.

• Ask what is not included in the estimate.

• Obtain a full quote in writing before doing any work.

3. How long will it take?

• While some situations are more difficult to assess before starting work, in most cases a professional should be able to provide a time frame.

• Another option is to ask about best and worst case scenarios so that you can plan accordingly.

4. Who will do the work?

• Ask if the person making the estimate will do the work. If not, find out who will and ask about their qualifications.

5. How do you feel about your work?

• Obtain written details of labor and part warranties and guarantees.

• • This is another reason to check company information through the Registrar of Contractor. An active license gives consumers the opportunity to submit formal complaints for the government agency to investigate.

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