Frozen or burst pipes? SAWS helps affected customers with free water

SAN ANTONIO – The San Antonio Water System pumps at seven distribution locations officially opened on Friday lunchtime to serve customers. The melted ice and snow on the streets made it easier for people to fill their containers with water after days without water due to frozen or burst water pipes.

The customer Roger Fry and his wife Kathleen ranked third at the Jones Maltsberger site.

“Well our water heater broke,” said Roger Fry.

In the past few days they have relied on the kindness of others.

“Our neighbors have water, so we go to their house and fill up small containers and make coffee,” he said.

SAWS employees at some locations helped customers affected by winter weather to pump water. (Copyright 2021 by KSAT – All rights reserved.)

SAWS customer Fred Guerrero was also in line early Friday morning.

“I had a broken pipe in my garage,” said Guerrero. “I had to turn off the water.”

After days without a single drop from his tap, Guerrero, like many others, had to provide resources to Mother Nature to get water for chores like washing his dishes.


“The snow certainly helped.” Said Guerrero. “But I didn’t have to drink snow or (cooked) snow.”

Their water needs were met on Friday afternoon by SAWS employees at the seven distribution points.

“People from all departments. These (employees) are information technology people, ”said Anne Hayden, communications manager at SAWS. “We all have hands on deck. We’re out here to make sure our customers have the water they need. “

Customers must bring their own 5 gallon bucket or water jug ​​for a maximum of 5 gallons of water per day. The pumps will be available until all services are fully restored.

SAWS customers must bring their own 5 gallon bucket or water jug ​​for a maximum of 5 gallons of water per day. (Copyright 2021 by KSAT – All rights reserved.)

“Make sure you bring a lid for (your water container),” said Hayden.

SAWS also warns customers of water leaks that can occur as conditions warm.


“We have also posted information and a video on our website on how to turn off your water meter,” said Hayden. “Don’t wait until we come out to turn it off. Don’t wait for a plumber. Be sure to turn it off immediately. “

From Saturday, all pumping stations for water distribution will open at 8:00 a.m. and close at 6:00 p.m.

Customers at the Seale, Mission and Seaworld locations have to pump their own water.

Find the nearest water distribution point below:

  • NACO (transit), 13655 O’Connor Road

  • Seale, 254 Seale Road

  • Mission, 615 E Theo Ave.

  • Maltsberger (transit), 8910 Jones Maltsberger

  • University (transit), 7172 Hausman Road

  • Seaworld, 10349 Military Dr. W.

  • SE Booster (passage), 1208 S Loop 1604 W.

Copyright 2021 by KSAT – All rights reserved.

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