LITTLETON, Colorado (CBS4)– A homeowner thought it would cost a few hundred dollars to fix a clogged sewer under her home in Littleton. Instead, it would cost tens of thousands of dollars.
“It cost me $ 26,000 to do this,” said Aileen Gaumond.
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Roto-Rooter handled the call through a contractor. The company’s general manager, John Williams, put out a video showing CBS4 what the clogged sewer line looked like before the work was completed.
“We can remove it with a cable and stop the blockage, but what if it resets two days later and floods your house again,” he said.
So Williams said they offered Aileen a permanent solution. The proposal clearly indicates a new line. The video that was recorded after the work was completed shows that Gaumond mainly got a liner for the old pipe.
“A liner is actually a more desirable option because we don’t have to dig the yard,” Williams said.
He said a liner is actually a new pipe and the homeowner has a fully functional sewer line.
Gaumond’s nephew, Michael Sullivan, who also lives at home, is not pleased.
“The only job you’ve done since you’ve been here is 15 feet of pipe. She paid 75 feet of pipe, ”Sullivan said.
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Roto-Rooter spokesman Paul Abrams says this is “inaccurate and misleading”.
In an email to CBS4, Abrams stated, “The entire length of the inner pipe has been excavated and replaced with new PVC pipe (approximately 20 feet).” He added, “The plan outlined in the contract was to move the outer underground To replace pipe length with the help of trenchless pipe replacement technology (pipe lining / pipe break). “
The Roto-Rooter email statement goes on to say, “A trench would have destroyed your lawn and everything in the pipe’s path, including trees, sidewalks, etc.” Also, the new liner becomes a brand new pipe with full Strength in the shell of the old pipe and has a lifespan of 50 to 70 years.
Sullivan replied, claiming Roto-Rooter should have told his aunt the prices and differences between the liner and the new PVC pipe.
And the sink wasn’t connected to the sewer, so the water might affect the foundation.
Roto-Rooter is not sure if this was a result of its work. The company admits that it did not receive approval from the City of Littleton for the original work.
Sullivan doesn’t let his aunt’s house rest. “They wanted to bill her for all the money and steal it from her. It is ridiculous.”
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Roto-Rooter denies this and has passed the problem on to its insurance company, which lets experts decide whether it was at fault.