San Antonio residents can now apply for plumbing repairs assistance from SAWS

SAN ANTONIO – The San Antonio Water System is now accepting requests from customers who need help with repairs to broken pipes in order to restore service and minimize water loss after last week’s last winter storm.

Customers can apply for the Community Pipe Repair program online by calling 210 233-FIXX (3499) or emailing [email protected]. Support in Spanish is available by phone or email.

The program provides assistance in repairing burst pipes that have resulted in a loss of water supply to the residence or the shutdown of the water supply to the apartment.

Single-family homeowners with a home value of $ 140,000 or less in 2019 are eligible for assistance, according to a press release. If the home is worth more than $ 140,000, a household can request that their income / family size meet the 140% federal poverty criteria.


“While SAWS has restored water service throughout its service area, there are still some customers who are unable to access water due to burst pipes and pipes preventing water from flowing to their homes,” said Robert Puente, President / CEO of SAWS. “This program will fill this gap so that our neighbors have reliable access to drinking water again.”

Renters who meet the criteria can receive discounts / services. However, you must get a signature from the landlord / owner on an approval / waiver form.

The CPR program began in partnership with the San Antonio Area Foundation with $ 25,000 in seed capital from Wells Fargo and a donation of $ 250,000 from the San Antonio Spurs.

To help SAWS provide assistance to as many residents as possible, the utility is asking residents and businesses to make a tax-deductible donation online.

As an additional resource, the City of San Antonio has set up the Emergency Resource Call Center and website to assist residents affected by the winter storm.


Residents can call 311 and select option 5 or 210-207-6000 to contact a representative Monday through Friday, 8:00 a.m. to 5:00 p.m.

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